Browsing E-Journals by Author "Sianturi, Charles Makmur"
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The Effects of Perceived Service Quality on Customer Satisfaction Formation
Sianturi, Charles Makmur (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-02)Dengan mengambil konsumen industry servis sebagai sample riset mi mengkaj ipengaruh kualitas servis berdasarkan persepsi konsumen (Perceived service quality) terhadap Pembentukan Kepuasan Konsumen (Consumen ... -
The Relationship between Perceived Customer Satisfaction and Customer Loyalty in Service Firms.
Sianturi, Charles Makmur (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2011-06)Studi ini mengkaji hubungan dua konstruk yaitu kepuasan konsumen dan loyalitas konsumen dengan mempergunakan analisis Structural Equation Modeling (SEM). Anal isis kajian diawali dengan melakukan Ana/is is fakior ... -
Suatu kajian empiris tentang pengaruh evaluasi dimensi kualitas produk tahan lama terhadap perilaku niat membeli kembali.
Sianturi, Charles Makmur (Lembaga Pengembangan Pendidikan Manajemen Teknologi dan Bimbingan Masyarakat Makarioz, 2018-10)Intention to purchase has been the focus of researchers for long time but the study on intention to repurchase is very few. The purpose of this study to test empirically the effects of quality on intention to repurchase ...