| dc.contributor.author | Panjaitan, Veranda | |
| dc.date.accessioned | 2021-01-11T08:48:26Z | |
| dc.date.available | 2021-01-11T08:48:26Z | |
| dc.date.issued | 2019 | |
| dc.identifier.uri | http://repository.uhn.ac.id/handle/123456789/4717 | |
| dc.description | Service quality at a Faculty has a role in student satisfaction. So that
satisfaction is achieved if the quality of service of the faculty can be enjoyed by
studnts as primary consumers. This research was conducted by a survey method
to 100 students in assessing the quality of service of the faculty through
questionnaires, and the results obtained that indicators of service quality in the
form of tangible, reliability, responsiveness, assurance and emphaty have a
simultaneous effect on student satisfaction. But partially tangible indicators,
reliability, assurance does not have a significant effect while responsiveness and
emphaty indicators have a partially significant influence on student satisfaction.
This research wa conducted at the management study program at Faculty
Economic and Business HKBP Nommensen University in Medan. | en_US |
| dc.description.abstract | Kualitas Pelayanan pada sebuah Fakultas berperan terhadap kepuasan
Mahasiswa . Sehingga tercapai sebuah kepuasaan bila mutu pelayanan Fakultas
dapat dinikmati Mahasiswa sebagai konsumen primer. Penelitian ini dilakukan
dengan metode survei kepada 100 orang mahasiswa dalam menilai kualitas
pelayanan Fakultas melalui kuesioner, dan diperoleh hasil bahwa indikator
kualitas pelayanan berupa tangible , reliability, responsiveness, assurance dan
emphaty memiliki pengaruh secara simultan terhadap kepuasan mahasiswa
Akan tetapi secara parsial indikator tangible , reliability serta assurance tidak
berpengaruh secara signifikan sedangkan pada indikator responsiveness dan
emphaty secara parsial memiliki pengaruh yang signifikan terhadap kepuasaan
Mahasiswa. Penelitian ini dilakukan pada jurusan menajemen fakultas Ekonomi
dan Bisnis Universitas HKBP Nommensen Medan. | en_US |
| dc.publisher | PROGRAM STUDI MAGISTER MANAJEMEN KONSENTRASI: PEMASARAN UNIVERSITAS HKBP NOMMENSEN MEDAN | en_US |
| dc.subject | Kualitas Pelayanan | en_US |
| dc.subject | Kepuasan Mahasiswa | en_US |
| dc.title | PENGARUH KUALITAS PELAYANAN FAKULTAS TERHADAP KEPUASAAN MAHASISWA JURUSAN MANAJEMEN DI FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS HKBP NOMMENSEN MEDAN | en_US |
