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    The Effects of Perceived Service Quality on Customer Satisfaction Formation 

    Sianturi, Charles Makmur (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-02)
    Dengan mengambil konsumen industry servis sebagai sample riset mi mengkaj ipengaruh kualitas servis berdasarkan persepsi konsumen (Perceived service quality) terhadap Pembentukan Kepuasan Konsumen (Consumen ...

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    Author
    Sianturi, Charles Makmur (1)
    Subject
    Customer satisfaction (1)
    marketing strategy (1)
    service marketing (1)
    service quality (1)... View MoreDate Issued2012 (1)Has File(s)Yes (1)

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