Search
Now showing items 1-2 of 2
The Effects of Perceived Service Quality on Customer Satisfaction Formation
(Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-02)
Dengan mengambil konsumen industry servis sebagai sample riset mi mengkaj ipengaruh kualitas servis berdasarkan persepsi konsumen (Perceived service quality) terhadap Pembentukan Kepuasan Konsumen (Consumen ...
Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Fakultas Ekonomi Universitas HKBP Nommensen Medan
(Jurnal Ekonomi dan Bisnis Fakultas Ekonomi Universitas HKBP Nommensen, 2012-01)
The aim of the research is to identify the influencing of service quality on student's satisfaction in Faculty Economy of Nommensen University. The number of samples exerted for this analysis amounted 92 srudents. The ...