Recent Submissions

  • The Relationship between Perceived Customer Satisfaction and Customer Loyalty in Service Firms. 

    Sianturi, Charles Makmur (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2011-06)
    Studi ini mengkaji hubungan dua konstruk yaitu kepuasan konsumen dan loyalitas konsumen dengan mempergunakan analisis Structural Equation Modeling (SEM). Anal isis kajian diawali dengan melakukan Ana/is is fakior ...
  • The Effects of Perceived Service Quality on Customer Satisfaction Formation 

    Sianturi, Charles Makmur (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-02)
    Dengan mengambil konsumen industry servis sebagai sample riset mi mengkaj ipengaruh kualitas servis berdasarkan persepsi konsumen (Perceived service quality) terhadap Pembentukan Kepuasan Konsumen (Consumen ...
  • Komitmen Organisasional dan Kinerja Karyawan 

    Sianturi, Charles M. (Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-06)
    Organizational commitment is the linkage between the member of an organization to the organization itself. The purpose of this research is to understand the relationship between organizational commitment and the ...