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The Effects of Perceived Service Quality on Customer Satisfaction Formation
(Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-02)
Dengan mengambil konsumen industry servis sebagai sample riset mi mengkaj ipengaruh kualitas servis berdasarkan persepsi konsumen (Perceived service quality) terhadap Pembentukan Kepuasan Konsumen (Consumen ...
Komitmen Organisasional dan Kinerja Karyawan
(Majalah Ilmiah "VISI" Universitas HKBP Nommensen, 2012-06)
Organizational commitment is the linkage between the member of an organization to the organization itself. The purpose of this research is to understand the relationship between organizational commitment and the ...